| 7 days | 30 days | 1 year | Lifetime | |
| Returns | √ | |||
| Exchanges | √ | √ | ||
| Warranty | √ | √ | √ | |
| Quality upkeep | √ | √ | √ | √ |
1. Please inspect the instrument on delivery. Every courier we use allows the parcel to be opened and checked. We cannot accept responsibility for cosmetic damage reported after delivery has been accepted.
2. To return an instrument, contact our staff first so that the return can be confirmed. Once it is confirmed, send the instrument back together with its complete original packaging, all accessories supplied with it, and the brand hangtag.
3. To exchange an instrument, contact our staff first so that the exchange can be confirmed; please state the reason in detail and quote the order number. Missing accessories will not be sent again. For exchanges within 3030 days we cover the cost of sending the replacement.
4. The customer bears all return and exchange shipping costs. Our warehouse does not accept cash-on-delivery parcels. Instruments damaged by the customer, no longer sellable as new, or not matching the description given when the return was requested will be sent back. Where accessories are missing, twice their price is deducted before the balance is refunded, or the exchange is processed without replacement accessories.
5. Where a return or exchange is caused by a serious quality problem, our staff will verify the case and apply to management for a resolution.
6. This after-sales policy is published on our website and on Taobao at the same time. Purchase of any instrument is taken as acceptance of it.